Mr Hemamm Al-Kaillany

Written by a NHS patient at Psychiatry-UK

Using Psychiatry UK has literally changed my life! I was refered through Right to Choose so goodness knows how long I would have waited for my diagnosis and my medication/tritration journey without Psychiatry UK. I feel my hand was virtually held throughout the process and I always had quick and professional responses to every query. I highly recommend this service.

Recommend

Trust

Listening

Written by a NHS patient at Psychiatry-UK

Hemamm has been amazing throughout and made the whole titration process a lot easier and more comfortable than I had expected when starting. Portal replies and prescriptions have always been prompt and understanding - and I posted quite a lot of questions, particularly due to needing to balance titrating my ADHD medication with management of a separate sleep disorder. I have felt very well cared for and considered during the whole process.

Recommend

Trust

Listening

Written by a NHS patient at Psychiatry-UK

I am writing to express my dissatisfaction about a communication I received from the titration team at the unsuitable hour of 2am, which interrupted my sleep. When I entrusted my personal contact details to your healthcare service, I anticipated essential communication at reasonable hours, not disturbances in the middle of the night. The message stated that I have been "added back to the titration waiting list" because of a "pending investigation of floaters." However, the message did not clarify what this reinstatement involves, leaving me with several questions. I am aware of no evidence or studies indicating a correlation between the exacerbation of floaters and the use of methylphenidate, which calls into question the basis of the titration team's decision. Moreover, the team neglected to propose any interim measures to ensure that my treatment is not halted and that my symptoms are managed effectively during this waiting period. This oversight is troubling, as it suggests that my treatment may be paused without any consideration for alternatives. The message vaguely suggested that floaters "may" indicate underlying conditions that warrant evaluation, but did not offer any clarification on the potential severity or prevalence of these conditions. Understanding these aspects is essential for me to assess the necessity of an ophthalmological review. The message did not provide any insight into the consultant's decision-making process or the potential risks associated with proceeding without an ophthalmological evaluation. Understanding the specific concerns and rationale behind this decision is critical for me. It's concerning that the communication did not provide a point of contact for you to ask questions or seek clarification on your situation. A healthcare service should provide clear lines of communication for patient queries.

Recommend

Trust

Listening

Written by a NHS patient at Psychiatry-UK

Hemamm listened to my feedback, proactively offered advice and support when I was dealing with (minor) side effects, and worked alongside me to help reach a prescribing level that worked for me. It was smooth and easy, thank you.

Recommend

Trust

Listening

Written by a NHS patient at Psychiatry-UK

Hemamm was extremely patient with me (even when I was being a pain in the bum), and he was incredibly understanding & knowledgeable. I couldn't have asked for a better pharmacist to deal with over the long titration period!

Recommend

Trust

Listening